7 Purple Feathers Ltd Session Booking Policy 

This policy outlines the terms and conditions for booking, rescheduling, and canceling sessions with 7 Purple Feathers Ltd. By booking a session, you agree to the terms below.

1. Booking and Payment

• Booking Process: All sessions must be booked through the dedicated scheduling link found on each service's detail page. There is no single central booking page.

• Payment: Full payment is required at the time of booking to confirm and secure your session slot. We accept payments via PayPal.

• Pricing: The price for your chosen session will be clearly displayed to you at the time of booking. Prices are subject to change.

• Confirmation: You will receive an email confirmation once your booking and payment are successfully processed. This email will contain details about your session, including the date, time, and location and/or meeting link

2. Rescheduling and Cancellation

Client-Initiated Changes

• Rescheduling: If you need to reschedule your session, you must notify us at least 24 hours in advance. You can reschedule your session using the original meeting link sent to you in your confirmation email.

• Cancellations & Refunds:

  • If you cancel with more than 24 hours notice, you will receive a 100% refund of the session fee.

  • Cancellations made with less than 24 hours notice are non-refundable and the full session fee will be retained. We reserve this time exclusively for you, and late cancellations prevent other clients from booking the slot.

• No-Shows: If you miss your session without providing any notice (a "No-Show"), the session fee is forfeited and you will not be entitled to a refund or free reschedule.

7 Purple Feathers Ltd - Initiated Changes

• Cancellation/Rescheduling: In the unlikely event that 7 Purple Feathers Ltd needs to cancel or reschedule a session due to unforeseen circumstances (e.g., illness, emergency), we will notify you immediately. You will be offered the option to:

  1. Reschedule to a mutually convenient time.

  2. Receive a full and prompt refund of the session fee.

3. Session Preparation and Duration

• Punctuality and Late Arrivals: Sessions will start promptly at the scheduled time. If you are more than 10 minutes late, the session will be automatically cancelled and the full session fee will be forfeited with no refund offered. If you are late by less than 10 minutes, your session will still end at the original time.

• Preparation: Please ensure you are prepared for your session as outlined in [Where they can find prep details, e.g., the confirmation email or session description].

• Session Length: Session durations are as specified at the time of booking.

4. Client Safety Notice and Safeguarding

For the safety of all clients and in compliance with safeguarding best practices, please note the following restrictions:

• Exclusions: We are unable to work with individuals who are experiencing unmanaged epilepsy (without GP consent), psychosis, certain learning difficulties, or those currently under the influence of alcohol or drugs.

• Age Restriction: We do not offer sessions for children under 5 years of age.

• Minors (Under 18s): The session must be booked by, and payment must be received from, a parent or legal guardian for any client under the age of 18.

• Children Under 14: Clients under the age of 14 must have an adult close by and readily available for the duration of the session. This arrangement allows the child to respond freely during the session. The accompanying adult must also provide written consent, unless otherwise agreed upon in advance.

5. Contact Information

If you have any questions about this policy or need to make a change to your booking, please contact us immediately:

• Email: hello@7purplefeathers.com

• Phone: 07942 342040

Terms & Conditions and Privacy Policy for 7 Purple Feathers Ltd

Last Updated: October 26, 2025

1. Introduction & Company Information

These Terms and Conditions, which incorporate our Privacy Policy, govern your use of the website www.7purplefeathers.com (the "Website") and the booking of sessions with 7 Purple Feathers Ltd. By using this Website or booking a session, you agree to be bound by these terms.

• Company Name: 7 Purple Feathers Ltd

• Company Number: 13550621

• Registered Address: 24 Derriads Green, Chippenham, Wilts, SN14 0QR

• General Contact Email: hello@7purplefeathers.com

• General Contact Phone: 07942 342040

2. Session Booking, Payment, and Cancellation Terms

2.1 Complimentary Consultation

• Purpose: The Complimentary Consultation is a free session intended solely to discuss your needs and potential future sessions.

• Scope: No work is carried out and no service is delivered during the Complimentary Consultation. This session is for discussion and planning purposes only.

• Non-Attendance Policy: If a client fails to attend 2 scheduled Complimentary Consultations, the third consultation requested will be charged for at an appropriate cost, to be communicated at the time of booking.

2.2 Paid Session Booking and Payment

• Booking Process: All sessions must be booked through the dedicated scheduling link found on each service's detail page.

• Pricing: The specific price and duration of your session will be clearly displayed to you at the time of booking.

• Payment: Full payment is required at the time of booking to confirm your slot. We accept payments via PayPal and other payment methods displayed on the booking page.

2.3 Rescheduling and Cancellation

• Client Rescheduling: If you need to reschedule, you must notify us at least 24 hours in advance. Rescheduling can be done using the original meeting link sent in your confirmation email.

• Refunds (Cancellations):

  • Cancellations made with more than 24 hours notice will receive a 100% refund.

  • Cancellations made with less than 24 hours notice are non-refundable, and the full session fee will be retained.

• No-Shows and Late Arrivals:

  • If you miss your session without notice (a "No-Show"), the fee is forfeited.

  • If you are more than 10 minutes late, the session will be automatically cancelled, and the full session fee will be forfeited with no refund offered.

2.4 Recording of Sessions

• Consent Required: We will not use any recorded elements of any session (paid or complimentary) without prior written consent from the client (or parent/guardian).

• Agreement to Record: Agreement to record sessions will be gained prior to booking the session.

2.5 Client Safety Notice and Safeguarding

• Exclusions: We are unable to work with individuals experiencing unmanaged epilepsy (without GP consent), psychosis, certain learning difficulties, or those currently under the influence of alcohol or drugs.

• Age Restriction: We do not offer sessions for children under 5 years of age.

• Minors (Under 18s): Sessions must be booked and paid for by a parent or legal guardian.

• Children Under 14: Clients under 14 must have an adult close by and readily available (but not necessarily present in the session) for the duration of the session. The adult must also provide written consent, unless otherwise agreed upon.

3. Website Privacy and Data Protection (UK GDPR)

3.1 Data Controller

7 Purple Feathers Ltd is the Data Controller responsible for your personal data.

3.2 Information We Collect and Why (Lawful Basis)

We collect and process your personal data primarily to perform our contractual obligations (your session booking) and for our legitimate interests (site security, ensuring service suitability).

Data Type: Contact & Identity Data (Name, Email, Phone)

• Purpose: To process bookings, communicate session details, and deliver the service.

• Lawful Basis: Contractual Obligation

Data Type: Special Categories of Data (Safeguarding/Health Notes)

• Purpose: To ensure client safety and suitability for the session (as per Section 2.5).

• Lawful Basis: Explicit Consent (from you/guardian)

Data Type: Technical & Usage Data (IP, browser, site usage)

• Purpose: To maintain website security, prevent fraud, and analyse performance.

• Lawful Basis: Legitimate Interests

3.3 Third-Party Processors

We use the following key third-party services to deliver our service securely and effectively. By booking with us, you consent to their data processing:

• Payment Processing: We use PayPal and other secure payment providers to process financial transactions. We do not store your full card details.

• Booking Management: TidyCal manages our calendar, appointment data, and automated session links.

• Customer Relationship Management (CRM): HubSpot is used to collect and manage client and prospect data.

• Email Communication: Google (via Gmail/Google Workspace) is used for sending confirmations and service-related emails.

• Website Hosting: Our website is hosted using services provided by Google, which stores basic log files.

• Data Storage: All client and operational data, including Safeguarding/Health Notes and Contact & Identity Data, is stored securely within the Google Workspace platform, which adheres to stringent data protection standards.

3.4 Your GDPR Rights

You have several rights under the UK GDPR, including the right to access, rectify, erase, or object to the processing of your personal data. To exercise any of these rights, please contact us at hello@7purplefeathers.com.

3.5 Data Retention

We will not retain your personal data for longer than is necessary to fulfil the purposes for which we collected it. The retention period will vary depending on the data type:

• Contractual Data (Contact & Identity): Retained for 6 years following the last session to comply with legal, accounting, and tax requirements.

• Special Categories of Data (Adult Health/Safeguarding Notes): Retained for 8 years after the final session, unless we are legally required to keep it longer for safeguarding purposes.(Under 18 Health/Safeguarding Notes): Retained until the clients 25th birthday or 26th if treatment concluded at 17, after the final session, unless we are legally required to keep it longer for safeguarding purposes.

• Technical & Usage Data: Retained for 3 months for site security and performance analysis.

4. General Terms and Complaints

4.1 Intellectual Property

All content on www.7purplefeathers.com, including session materials, is the copyrighted property of 7 Purple Feathers Ltd. You may not reproduce or use any content without our prior written consent.

4.2 Complaints

If you wish to make a formal complaint regarding our services or our data handling practices, please email our dedicated complaints channel: complaints@7purplefeathers.com.

4.3 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.